1. Order Processing

Orders placed on the OYA website are typically processed within 1-3 business days. You will receive an order confirmation via email, followed by a shipping confirmation once your item has been dispatched.

2. Shipping Methods & Delivery Time

We offer a variety of shipping options to suit your needs. Standard shipping within the country usually takes 3-7 business days, while international shipping may take 7-15 business days, depending on the destination. Delivery times may vary due to factors beyond our control, such as customs clearance or local postal delays.

3. Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of your order. Any applicable fees will be displayed at checkout before finalizing your purchase.

4. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. OYA cannot predict these costs and is not liable for delays caused by customs procedures.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment and monitor the delivery status.